Critical success factors for successful implementation of enterprise resource planning systems in manufacturing organisations

ii DEDICATION I dedicate this work to ……… To my parents For being great supporters in my journey To my dear wife, Ruba for her encouragement, moral support and understanding and To my beloved daughter, Larissa for her smile  when I was stressed up iii ACKNOWLEDGEMENTS I would like to take this opportunity to express my sincere gratitude and appreciation to my research supervisor, Associate Professor T Ramayah for his valuable assistance, guidance, suggestions, time and ideas throughout this project. I would like to dedicate special thanks to my great friend Ng Chee Wai for his insights into guiding me through the analysis and for all the great ideas and encouragement to complete this project. Last but not least, I would like to take this opportunity to thank all my friends especially EC Yeap and course mates for their willingness and contribution to the success of this study.